Shipping policy
At Elastonet™, we ensure your order arrives with care right to your door.
Shipping Times:
- Orders are shipped within 2 to 3 business days.
- Once shipped, delivery typically takes 1 to 2 weeks depending on your location.
Free Shipping:
- Enjoy free shipping & priority shipping options. You will see your shipping options at the checkout.
Where We Ship:
- Proudly based in Sydney, Australia, we ship worldwide.
Tracking Your Order:
- Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
- Tracking updates may take a few days to become active - don’t worry, your estimated delivery timeframe remains accurate.
Shipping Costs:
- Calculated at checkout and may vary based on location and order size.
Order Changes:
- Please notify us immediately if you need to make changes.
- Custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received:
- If your order hasn’t arrived, even with a delivery update from the courier, please first contact your courier.
- If the issue persists, reach out to us at support@elastonet.com
Incorrect Shipping Address:
- Double-check your address before completing your order.
- If you notice an error, contact us immediately. Once processed, address changes may no longer be possible.
Need Help?
- For any further inquiries, our team is happy to assist: support@elastonet.com